Privacy Policy

Last Updated:

Introduction

Shunrynnthexrova ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shunrynnthexrova.world and use our online language tutoring services.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Personal Information

When you register for an account, book a consultation, or use our services, we may collect:

• Name and contact information (email address, phone number)
• Billing and payment information
• Account credentials (username, password)
• Language learning goals and preferences
• Communication preferences
• Any information you provide in forms, surveys, or communications with our team

Usage Information

We automatically collect certain information when you visit our website, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Session recordings and tutoring session metadata
• Cookies and similar tracking technologies (see our Cookies Policy)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our language tutoring services
• Process your registrations, bookings, and payments
• Match you with appropriate tutors based on your learning goals
• Communicate with you about your account, sessions, and service updates
• Send you marketing communications (with your consent) about our programs and services
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our platform and services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Use

Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, video conferencing, email delivery, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Tutors

To facilitate your tutoring sessions, we share relevant information (such as your name, language learning goals, and session preferences) with your assigned tutors.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You can access and update your personal information through your account settings or by contacting us directly.

Data Portability

You may request a copy of your personal data in a structured, machine-readable format.

Deletion

You can request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain data.

Opt-Out of Marketing

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies

You can control cookies through your browser settings. For more information, see our Cookies Policy.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Shunrynnthexrova
549 Howe St, 6th Floor
Vancouver, British Columbia V6C 2C2, Canada
Email: help@shunrynnthexrova.world
Phone: +1 604 684 9577